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Best Helpdesk and Customer Support Software for 2019




Zendesk

Zendesk is a web-based help desk software with an elegant support ticket system and a self-service customer support platform Agile, smart and convenient. Zendesk brings all this together in one beautifully simple help desk software platform, enabling you to create more meaningful and productive relationships with your customers. 

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Freshdesk

Freshdesk is an online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere.

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Vision Helpdesk

Vision Helpdesk offers customer support software for every size business -

1) Help Desk (Multi Channel Help Desk)
Vision Helpdesk offers a powerful all in one multi channel ticket management software that allows you to centralize all your customer conversations via e-mail, web portal, twitter, facebook, phone and chat.

2) Satellite Desk (Multi Company Help Desk)

Manage customer support or IT service desk functionality for organizations having multiple companies, brands or products at one place with single centralized portal and each company or brand having its own branded client portal.

3) Service Desk (ITIL / ITSM Desk)

Service desk includes CMDB, Asset Management, Incident Management, Problem Management, Solution or Knowledgeable Management, Change Management and Release Management.

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Freshservice

Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs.

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LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords - all from one place.

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Spiceworks

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Paldesk

Provide faster, friendlier customer support with Paldesk live chat software. Increase online conversions and reduce customer support response times with modern, customizable live-chat messenger for websites. Built on top of a robust customer help desk and ticketing software, Paldesk integrates with your most popular customer communication channels. Consolidate inbound inquiries from website chat, email, social networks and answer them from one convenient dashboard.

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Samanage

Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.

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HappyFox

Happyfox is a web-based help desk software hosted on the cloud. It tracks and manages customer request coming from multiple channels like email, phone, facebook and chat through a centralized helpdesk ticket management system.

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OpenSupports

OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create tickets. You can also provide documentation called "articles" for faqs and how-to guides.

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osTicket

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AzureDesk

AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules

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Kayako

Kayako is world's leading multi-channel helpdesk and lives chat software. It builds web-centric customer support solutions that enable organizations to deliver a better support experience to their customers and, as a team, work and collaborate more effectively.

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Zoho Desk

Zoho Desk is a cloud based Help desk software that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. View and reply to all customer requests, from any channel, from one screen. This brings email, social media, live chat, phone calls, and web forms together.Workflow process automation is designed to be extremely flexible while being simple to implement.

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Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth. Our all-in-one customer support app has everything a small business needs to provide awesome customer service in the cloud. There are thousands of companies using Desk.com, from household names like Square and Instagram to the burrito shop down the street. Desk.com is the Service Cloud for Small Business, one of the leading service and support solutions from Salesforce.com.

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JitBit Helpdesk

Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

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HelpCrunch

HelpCrunch is an all-around communication platform for customer service and sales, suitable for both web and mobile businesses.

It combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation.

Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and built loyal relationships.

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UseResponse

UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud.
It can be used as FAQ, ideas bank, bug tracking system, testimonials or all-in-one support software.
4 Platforms: feedback with ideas, help desk with ticketing, knowledge base, live chat with messengers

 

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ProProfs Helpdesk

ProProfs Help Desk is a cloud-based ticketing system powered with a collaborative shared inbox functionality. Ticket resolution is triggered by prioritization, canned responses, and team commenting. The software enables you to track customer delight with smart reports and surveys. You can review your agents performance too. Businesses, aiming to deliver a delightful customer experience, while making agents happier, opt for the customer support software.

 

 

 

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TeamSupport.com

TeamSupport is specifically designed for B2B customer support. Integrated e-mail handling, robust customer database, customer portals, chat, and tools to facilitate internal communication make TeamSupport the best solution for engaging and supporting your customers.

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DiamanteDesk

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

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HelpDesk

The all in one solution contains: live chat with engage customers, auto responds, SMS service, departments, mobil notifications, chat to support ticket. Support ticket system with email php imap, attachments, cron jobs, unlimited departments and operators.

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Track-It

Track-It! Help Desk and Asset Management Software is affordable, reliable and easy to use. Download a free 30 day trial today and see why companies worldwide have trusted Track-It! for over 25 years. Track-It! provides help desk, email to ticket conversion, knowledge management, SLA management, asset management, software license management, end-user self-service, password reset, patch management, software deployment, remote control and more

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  ManageEngine ServiceDesk

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

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LiveChat

LiveChat is powerful, but easy-in-use live chat and help desk software solution offered in a SaaS model. It helps ecommerce owners to contact website owners and convert them into buyers and keep track of the customer service communication via email.

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UVdesk

A cloud-based help desk software which is built to caters the need of the clients with its incredible functionality. It has been built to solve the customer’s queries and deliver them the best solution.

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Trakdesk

Trakdesk is a cloud-based customer support software and helpdesk solution that lets you efficiently manage your customers through various channels no matter where they are.

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Best Support System

Best Support System, Best by name, best by nature, best by features, it’s is self-hosted support ticket application.It handle support ticket, manage email ticket, collect any payment by PayPal. It has easy installer so you don’t need any programming skill. We will keep update regularly and it has auto update feature.

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eStreamDesk

Ticketed support and e-mail management

If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.

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Central Desk

There are many helpdesk softwares, or short helpdesks, but they are usually complicated and overloaded with functions. Central Desk, on the other hand, is not only set up in no time at all, but is also immediately comprehensible and easy to use. A helpdesk that basically starts where e-mail support is no longer sufficient, but the large systems are much too complex. Using Central Desk in everyday life is as easy as writing e-mails, only more comfortable and as effective as a helpdesk software.

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Handesk

Handesk has been created to have a powerful yet simple Ticketing system, we needed a system that allowed us to have multiple teams, with multiple users, easy and efficient reporting by all/team/user as well as lead management.

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Groove

Customer support and engagement software for startups and small businesses.

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Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

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SeamlessDesk

SeamlessDesk is an affordable cloud based help desk software that allows you to reach your companies support goals with intuitive and rich-featured software. Unlike other help desk software SeamlessDesk does not restrict you with high priced package plans to obtain the features you want or need. We provide you with unlimited access to every feature we have regardless of the package you choose. Simply tell us how many agents you need and that's it

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Faveo

An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.

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Zupport Desk

ZupportDesk is a cloud-based HelpDesk solution with a mission to empower businesses to provide amazing customer support. We are driven everyday by one simple question: how can we make it easier for you to build stronger relationships with your customers? We believe that every business with a website, no matter how small, should be communicating with their customers. Our Live Chat tool allows real-time, personal customer engagement that improves both sales and customer support.

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