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Best Live Chat Software Products





Zendesk

Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages.

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  Freshchat

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience. With features like campaigns, sales bot, integrated self-service, and intelligent message routing, expectations are set and met, and responses to visitors questions are smarter and faster.

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chat.io

Best live chat app combined with chat platform for online businesses. Chat.io lets you talk to your online visitors in real-time, right from your website. With speed and timeliness on your side, you can respond to problems quicker, gather buyer information, and increase sales. It stands out through its chat platform, allowing you to fully adapt the app to your specific needs.

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  Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan.

 

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FCS Messenger

The difference between FCS Messenger with other free Push-To-Talk apps, is its ability to secure the communication within the hotels private network, only available for the hotel staff or by groups as pre-defined by management to ensure security measures are adhered to. In addition, all the conversations are saved for history tracking, users can also play back to listen to the conversations which is a feature not available on those traditional walkie talkie devices.

 

 

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REVE Chat

REVE Chat is a multi-channel cloud-based live chat software that provides instant assistance to your website visitors for better customer service and boosts sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers.

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Live Chat

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 25,000 companies from over 150 countries and try LiveChat now!

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Bitrix24

If you are looking for free live chat software for your website, you'll love Bitrix24. First of all, free actually means free - you can have as many chat sessions as you need, without limitations. Second, we don't limit the free edition to a single chat agent - you get twelve chat agents free of charge. Third, Bitrix24 is a fully featured omnichannel contact center.

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Paldesk

Paldesk is a powerful live chat and helpdesk software that helps businesses offer superior customer service to visitors through multiple channels. The most popular ones include Webchat, Mobile Applications (SDK), Email, Facebook, Twitter, Viber. Built on top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels.

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Chat

Simple live chat widget for site owners to connect to site visitors via email, sms, and any messaging app.

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Live Guide Chat

Live Guide is a chat software for business. With Live Guide Chat your customer service team can deliver 1st class service and work more efficiently. Sales teams use Live Guide for lead capturing and easy integration with any third-party software or system secures a smooth flow of your customer data. Companies choose Live Guide for our high level of security and our exceptional support and training.

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UserLike

Help customers in real-time via your website, Facebook Messenger, and Telegram. Proactively invite web visitors to a chat. Offer a contact form when you're offline, or use a chatbot to receive chats for you. Collect leads and contact info through a register form. Forward chats between Operators and use group and skills options to guide incoming chats to the right people. Customize the chat window to fit the design of your website. Connect Userlike with other business tools (e.g. CRM/helpdesk).

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  WhosOn

WhosOn is the optimum platform for customers who want more from chat. It incorporates a rich range of features: from real-time language translation, to in-depth web and performance analytics, to out of the box sentiment analysis. Plus, WhosOn offers flexible hosting options; supporting on-premise, cloud, or hybrid implementations. To see why WhosOn has been winning, and keeping, the trust of huge global enterprises for over fifteen years, start your free trial today.

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  Comm100

Comm100 digital conversation platform powers real-time interactions via web, mobile, and messaging. We make it easy for brands to answer questions, solve problems, and keep customers happy whenever and wherever they want. From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs.

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Chatra

Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page. Reply from the agent dashboard in your browser, desktop app or mobile app and we'll make sure it gets delivered.

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tawk.to

Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.

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  Pure Chat

Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads and deliver exceptional customer service to increase sales and improve satisfaction. We now have a 100% Free plan that includes unlimited users and unlimited chats for up to 3 websites! What are you waiting for? Sign up and start chatting today!

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Intercom

Intercom is the complete growth platform for marketing, sales, and support. Our products and platform help businesses grow faster through better customer relationships. The worlds most successful companies, like Atlassian, Shopify, and New Relic use Intercom to drive growth through chat, bots, and personalized customer communications.

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Tidio

Tidio is Communicator for businesses that keeps Live Chat, Messenger and Email in one place. Now it takes seconds to communicate with your customers. Leave no customer behind! Get the #1 best-reviewed live chat on e-commerce platforms for your store. Boost sales and satisfaction by engaging visitors in real-time Reply on-the-go with iOS and Android mobile apps to keep your customer conversations fluid across devices. Installs in seconds and easy to use. No registration or coding required.

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  ProProfs

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI.

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SnapEngage

SnapEngage live chat software enables sales and support teams to better engage, support, and convert their website visitors. SnapEngage clients consistently see better sales conversions, higher CSAT/NPS and lower cost per interaction after switching to SnapEngage. Our fully-featured solution offers robust CRM & Help Desk integrations, is HIPAA & PCI compliant, available in 30+ languages and includes advanced analytics to prove ROI.

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  Rocket.Chat

Open source, free to deploy Slack alternative for team collaborations and communications. Has documents sharing, voice messages, as well as video and audio conferencing. Modern chat interface with emojis, reactions, link previews, voice, photos, and video. Private groups and off the record messages allow encrypted private conversations. Public channels enables collaboration across departments and with partners. API and bots supported. Available on iOS, Android, Windows, Mac OS, and Linux.

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NABD

NABD is your easy to install and online platform for business live chat. We can connect your customer care division to your customers. We can make a bridge between your consumers and agents. Extend your customer service online and take your relations with your customers to next level. NABD enables you to add online chat for website to open a new convenient line of communication for your customers. The new line would redefine your relations with your customers.

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Crisp

Connect your customers to your team. Crisp lets you chat with your customers and makes things simple for busy businesses. We take the suck out of chatting with your website visitors and keeping in touch with them. The chatbox is unlimited. Chat with all your visitors. Put Crisp on all your devices. Reply to chats on the go. The chat continues by email if your visitor goes offline. See what visitors type before they hit send. Need a specific feature? We have plugins for that.

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  Acquire

Acquire is customer service and support software that provides users with a multi-channel customer communication platform which focuses on customer support, sales and onboarding processes. The platform is equipped with a full range of tool sets including live chat, the customer profile management, chatbots, co-browsing capabilities, and video and voice call functionality.

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FocalScope

Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.

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Engati

Engati is a chatbot platform that allows you to build, manage, integrate, train, analyse and publish your personalized bot in a matter of minutes. It presently supports eight major messaging platforms including messenger, kik, telegram, line, viber, skype, slack and webchat with a focus on customer engagement. Building bots was never that easy. Using Engati you can design your very own chat bots with a workflow and no programming required.

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Chatwee

Chatwee is a live chat app facilitating real-time interaction between members of online communities via private, public and Messenger-style group conversations. It offers an extensive set of features, advanced customization options, and comes with a Free-forever plan, if it suits you. Effortless installation will get you going in minutes. Add a dynamic, socially-oriented element to your site today!

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JivoChat

JivoChat is the business messenger solution your team needs to drive online engagement. The live chat function offers functionalities such as the ability to monitor visitors, communicate with them via online chat, phone calls, emails, Facebook Messenger, Viber, Telegram and many more using just one application. Never lose the opportunity to engage: even while you're offline, your website visitors can leave messages for you to pick up later. Use JivoChat to convert visitors into clients today!

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Lime Talk

Put Lime Talk live chat on your website and give every customer a chance to get in touch with you and receive a reply in a few seconds. You can reply from your computer or mobile phone. Lime Talk allows you to see in real-time when a visitor comes to your website. You can see the product they are interested in and most importantly, it allows the visitor to ask any question, which you can answer instantly. Lime Talk is fully customizable and you can choose any color or text you want.

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Chatwing

Chatwing is the leading chatroom software for websites that supports unlimited live users. This chat room solution can install directly into any web page or access your chatroom from a direct link. Customize all aspects of the chat design and theme, while controlling the content in real-time. Assign moderators to, ban, kick, block, view IP, and delete messages. Group chat for websites that can sync to a custom iOS and Android mobile app. Chatwing provides a suite of cloud communication services


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  InteliWise

Live chat & virtual chat assistant, for self-service & help portals.

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Jumplead

Convert more visitors to customers with prospect identification, chat, landing pages, email marketing and automations.

Jumplead is inbound marketing automation software for people who want to work smarter with their online marketing, but don't want the cost and complexity of most inbound and marketing automation systems. We aim to provide practical tools and a community to support the creation of better, more effective marketing.

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LiveZilla

LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system.

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Subiz

Subiz live chat is a powerful communication channel which provide a live chat widget integrated into website platform. It helps to overcome many drawbacks of hotline and email as supporter can answer directly any requirement of website visitors in real-time.

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  MyLiveChat

My LiveChat is a simple, clean, fast and most user-friendly live chat solution. Seeking a solution to close more sales online? Want to improve your customer satisfaction? My LiveChat is right for you.


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LiveCall

LiveCall is a Free Lead Generation & Callback Software. It enables you to boost the number of inbound sales calls and with people, who are currently visiting your website. Our intelligent algorithms pre-qualify the most prospective visitors and engage them to request a call-back. A customer clicks on the widget and enters his phone number. LiveCall automatically calls your sales manager and the customer. It connects them to a single line in less than 25 seconds!

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PHP Live!

Open source live chat for eCommerce, education, and non-profits. Powered by PHP and MySQL.

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  Bold360

Live chat software that helps you better engage your website visitors. Large emphasis on excellent customer service.

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VisitLead

Visitlead is a completely new and unique On-Site Marketing Tool, which combines all features in a single solution. What possible with Visitlead? To identify promising Visitors instantly - and to start a sales conversation with them! Send fitting offers, latest informations or other things that might be interesting; start a sales conversation (even with real voice & video chat) and convince them of your product. For an online demo please contact us directly!

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ActiveHelper Live Chat

ActiveHelper Live Chat is powerful Live Chat system available for Joomla, Wordpress and Drupal as an extension! Engage and talk with your online visitors, monitor traffic and analyze visitors behavior in real-time through your desktop and phone.

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Help.com Chat

Meet the next generation of live chat. Help.com Chat comes with all of the great features your growing team needs and expects, standard. No extra costs or hidden fees. Help.com Chat also offers in-depth reporting right out of the box. No pivot tables required. Our two-way Salesforce and Zendesk integrations let your teams see information about existing customers as well as create new tickets, leads, contacts, and more from directly within the chat interface. Start your 30-day free trial today.


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LinkedChat

Live chat with your website visitors from Slack and Telegram. A better way to talk with your customers. No additional software. Unlimited agents.


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Callbell

As we enter the "now" era, Direct Messaging Applications are becoming the new big customer support paradigm. Callbell helps B2C businesses to better serve their customers through live chat in their favorite channels. Thanks to an easy to set-up cloud platform and a customizable website widget, Callbell centralize all communications in one single place, helping CS and Sales teams to connect to customers across channels.

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INSIDE

NSIDE is a cloud based live chat and customer engagement platform that delivers real-time, measurable and truly personalised customer experiences on your website. Loved by eCommerce, Digital, Marketing and Customer Service professionals around the globe, INSIDE has proven to increase website revenue, enhance customer engagement and reduce customer service costs.


 

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  OnlineChatCenters

Low cost web-based chat solution that offers customizable chat windows and dashboards statistics.

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Yekalive

Conversational chatbot that helps to automate your business processes.

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Chataroo

Web based help desk software! Chataroo eTicketing allows you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket. Managing support requests sent in via email, through the web or over the phone in one EASY to use system empowers your support agents and reassures your end-users of quick, efficient and quality support! For customers who want immediate help, nothing satisfies and converts quite like Live Chat Support.

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K2C Chat

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow.

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Chatkit

Chatkit is the new Pusher service that adds chat to your web and mobile apps.

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Chat Outsource

At Chat Outsource, we offer trained chat agents to businesses looking for outsourced lead based chat support. We focus on optimizing online conversions, increasing ROI, engaging web visitors, resolving customer queries, handling complaints and generating leads for our clients.

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HelloBox

Users are 80% more likely to get in touch with you, when they can use a channel, they already use (according to Entrepreneur.com). HelloBox adds an omnichannel contact widget to every single page of your website. To reach the most people as effectively as possible, HelloBox provides a wide range of communication channels to let visitors choose the medium they feel most comfortable with. Our mission is it to make it easier for your website visitors to get the help they want and need.


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hellomybot

AI voice and text chat agents that reach out to your business's customer base in order to positively impact your business. Create your conversational agent platform with hellomybot.io

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Joleado

Live chat software with automation options so you do not need to have staff available.

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Nice Chat

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Ongair

Ongair is an easy to use dashboard that enables businesses to perform great customer care on WhatsApp and soon on WeChat and other popular Instant messaging platforms. Customer service on Instant messaging is 7x faster and more personal allowing brands to close customer queries in realtime where their customers spend the most time... on their phones. With our Zendesk integration you can use Zendesk to manage your team and tickets.

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RumbleTalk

A group chat service for your business's website. Provide your visitors with text, video, and audio content.

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SocialBoost

The fastest way to help your customers through an intuitive to use live chat that can be placed directly on your website.

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Smallchat

An easy to use Slack integration for chatting with visitors to your site.

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ChatbotsBuilder

An online platform that helps digital marketing agencies and professional easily create chatbots for Facebook Messenger.

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SightMax

Real-time live chat and live site monitoring application that is a true, server-based solution.

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ApexChat

A chat platform that allow you to Live Chat and provides services to boost leads.

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BotArtisanz

We design, and develop chatbots and voice apps with conversational abilities, context sensitivity, and personality traits.


 
 

Bontact

Smart multi-channel communication platform enabling businesses to communicate with customers via chat, call, IM, or text.


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Astute SOS

Instant web assist and click to voice & video for e-commerce websites. Live chat software proactively engages customers as they make decisions on your site. Intelligent escalation features are triggered by factors such as history and cart contents, allowing you to systematically funnel your highest priority consumers to a live agent. Agents can deliver personalized interactions at critical moments by making cart contents, website browsing status and order history available for agent action.

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Messengerify

Live chat widget which can be used to engage customers even after they leave the site through Facebook Messenger.


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Kommunicate

Modern customer communication software for real-time, proactive and personalized support for growing businesses.

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Whisbi

Whisbi is a global provider of a mobile-first conversational commerce platform that combines live video, chat, voice and chatbot functionalities to increase sales conversion and boost live engagement. Enterprises using our conversational commerce solution have enhanced customer engagement 6X, efficiency 10X, and boosted online sales conversion by 2X. Our customers are global companies in Telecom, Auto, Travel, among others, who want to create winning omnichannel customer experiences online.

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  Smooch Enterprise

Smooch is the complete messaging platform for enterprise software makers.

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Sugester

Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities. Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever.

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Chatrify

A live chat software for your customers that comes with over 100 features, including reporting and visitor labeling.

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Conversity

Do you use Facebook messenger for lead generation or customer service? Are you overwhelmed with growing messenger conversations? Wouldn't it be awesome if these chats could be distributed to appropriate teams & responded to effortlessly? Conversity makes this possible!! Conversity is the easiest way to manage messenger conversations, at scale.

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ActivEngage

Web-based chat solution for car dealerships. Offers shopper response pre-reading, lead form auto-filing, website and chat analytics.

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Crowdio

Global crowdsourced live chat platform. We use the power of the crowd to staff your website with skilled agents, so you get more leads and happier customers. Crowdio offers a fully customisable widget, an option to analyse/extract data, a lead form feature, availability on IOS/Android and many more. We also provide a 24/7 website coverage through our certified freelance agents, who live in different parts of the world and are ready to serve your customers the best way possible.

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Verloop

Verloop is a conversational sales and marketing platform built with an automation-first approach. Smart bot-workflows ensure that your teams are spending time on calling and closing, as opposed to the dull and draining lead enrichment. Verloop uses Machine Learning to surface your best leads, attach lead hotness score to users even before they ping you. With an easy to use drag and drop interface, you can train your bot, answer FAQs, generate leads and connect them to right sales rep.

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Richpanel

All-in-one help desk software with real time integration with Ecommerce. Track everything from website visits to orders. Manage customer conversations across channels - email, chat and social in one simple, easy to use dashboard.

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Recast.AI

By developing a powerful natural language processing (NLP) technology and putting it at the disposal of developers through a collaborative end-to-end bot platform, we make bot building simple, quick and very efficient. With all necessary tools to build, train, connect & monitor chatbots, developers can easily create very powerful conversation interfaces. Our platform is collaborative, allowing our 25,000+ users to fork bots, share their bot skills and work collaboratively.

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GetSiteControl

Set of website widgets managed from a single control panel: surveys, opt-in forms, live chats, contact forms, promotions, follow and share widgets. GetSiteControl widgets are customizable, any of them can be made into a bar, a popup window, a panel or a button. And they are easy to match to the overall look and feel of the website, as the service will analyse the site's color scheme and offer the most suitable color options.

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iAdvize

iAdvize is a conversational marketing platform which generates a turnover of more than 1 billion euros each year for more than 600 businesses in 60 countries. With iAdvize, businesses can predict and engage contact opportunities in real-time with their customers and prospects. They are connected via messaging with experts available 24/7. Enthusiastic about products or brands, these experts are selected for their expertise and get paid to share their advice.

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Cugic

CUGIC is a premium live chat and a help desk software for small, medium and large-scale businesses. You can now covert your website visitors into happy paying customers almost anywhere; through the app, on your website or across social mediums. The solution also allows you to fully customize the chat experience to suit your brand, track website visitors, send proactive chat invitations, access all reports, have admin rights and much more. Get started today for FREE!

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ClickDesk

Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.

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Formilla.com

Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. Over 12,000 companies worldwide use our software for lead generation, marketing automation, and to improve customer support using a combination of Live Chat, Email, and In-app messaging tools in one powerful platform.

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WebsiteAlive

AliveChat started as an experiment born on the campus of University of Texas in Austin, which evolved quickly into a global operation trusted by more than 11,000 web and mobile sites in over 120 countries around the world. Since 2004, our feature-rich, industry-leading, and award-winning Live Chat and Click-To-Call solutions AliveChat and AliveDial are being used to meet and greet website visitors, answer questions, increase leads and close sales.

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Mongrov

SaaS based communication & work management tool which is available for mobile app & desktop.

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  Universal

A universal communication channel combining web, Telegram, and Facebook Messenger with analytics to understand your customer behavior.

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