Brown Paper Tickets is an international online ticketing service based out of Seattle, WA. It was founded in 2000 by William Jordan. In 2003, Steve Butcher joined the company as CEO. The service allows event producers to set their event registration, sell tickets, and publish events to promote on LinkedIn, Facebook, and Twitter (event management). The company generates revenue by charging ticket buyers a fee of $0.99 cents per ticket sold, but does not charge any fee for free events. Event organizers and producers are not charged a fee to host free or paid events. Brown Paper Tickets specializes in ticketing for all types of events, small or large.
Brown Paper Tickets services span a wide variety of event management and planning needs. Their easy-to-use site offers extras like event consulting and mobile ticket delivery.Their transactional service fees are paid for by event attendees. Brown Paper Tickets books 150,000 to 200,000 events annually and offers services in English, Spanish and French throughout the United States, Canada, Australia, the United Kingdom and continental Europe.A few of their key services include:
24/7 Live Sales and Support
Free Ticket Printing and Shipping
Full Spanish and French Language Support
Brown Paper Tickets distinguishes itself from other ticketing companies with their not-just-for-profit business philosophy. They aim to create community engagement with consumers and allow their clients to use events to encourage emotional attachment.
Their “Paid Time On” program empowers their 85 employees to give back to the community with 40 volunteer hours at normal salary. Brown Paper Tickets' CEO insists that a culture of volunteerism allows for better employee performance.
The company gives back to the community with donations. Every month Brown Paper Tickets donates at least 5% of its profits to charities and communities that they serve. They also provide a fee-free donation tool to allow event producers to collect donations through event pages. In December of 2012, the company launched a fundraiser for DRI (Dirty Rotten Imbeciles) musician, Spike Cassidy. They matched donations up to $2,500.
In the summer of 2012, Brown Paper Tickets partnered with the Veteran Ticket Foundation to allow event producers to donate tickets to US Military, Veterans with an honorable discharge and their immediate families, and the immediate family members of those who sacrificed their lives in US military service. Donations made through the program are also tax-deductible with events ranging from comedy shows to comic book conventions.Over 34,000 tickets have been donated to veterans via the “Brown Paper Tickets Salutes program.”
The Brown Paper Tickets Doer Program is something unique to the business. The program is an innovative, philanthropic idea where professional advocates spend their working hours creating positive change in their respective communities as paid employees of Brown Paper Tickets. The company claims they are individuals with a lifetime of experience in their chosen fields simply encouraged to fix, improve and revolutionize their communities, free of corporate agenda.CEO, Steve Butcher, hopes other business will catch on to this not-just-for-profit business model and stress the importance of good citizenship and implement Doer Programs of their own.
Founders: William Scott Jordan