Chatimity started out as a social chat application aimed at helping people discover others based on locality and interests and grew to over 3M users across various platforms. To achieve this we built a lot of chat tech and employed ML and AI solutions like a social reputation system for automated community moderation and spam detection. We built a cool chatbot, named MITI, that in addition to making casual chat, conducted games, and kept users hooked.
Later, we carved out the chat tech into a platform catering to even enterprise use cases like sales and support and started to build chatbots specialized in verticals like travel and e-commerce. We came across Freshdesk during this phase and decided to join forces with them in order to leverage their expertise in enterprise software.
Founders: Aravind Murthy, Tarkeshwar Thakur