Syarikat Bekalan Air Selangor Sdn Bhd (SYABAS) was incorporated on 8th July 1996 under the Malaysian Companies Act, 1965 to undertake the privatisation of water supply services in the State of Selangor and the Federal Territories of Kuala Lumpur and Putrajaya ('the Privatisation‘).
The authorized share capital of SYABAS is RM100,000,000.00 comprising 93,449,999 ordinary shares of RM1.00 each, one (1) Golden Share of RM1.00 and 655,000,000 redeemable cumulative preference shares ("RPS") of RM0.01 each, while the paid-up share capital of SYABAS is RM71,550,001.00 comprising 65,000,000 ordinary shares of RM1.00 each, 655,000,000 RPS of RM0.01 each and one (1) Golden Share of RM1.00. The shareholders of SYABAS are Puncak Niaga Holdings Berhad ("PNHB") holding 70% of the total equity shareholding in SYABAS, 15% equity shareholding held by Kumpulan Darul Ehsan Berhad ("KDEB") and the remaining 15% held by Kumpulan Perangsang Selangor Berhad ("KPS"). The Federal Government ("Government") through the Minister of Finance, Incorporated ("MOF") holds one (1) Golden Share in SYABAS.
Pursuant to the Concession Agreement dated 15th December 2004 between SYABAS, the State Government of Selangor Darul Ehsan, and the Government, SYABAS was granted a concession for a period of thirty (30) years, commencing on 1st January 2005 ("the Operational Date") whereby SYABAS has assumed all duties and functions of Perbadanan Urus Air Selangor Berhad ("PUAS") in the area of water supply and distribution of water to consumers within the State of Selangor Darul Ehsan and the Federal Territories of Kuala Lumpur and Putrajaya involving a population of over 7.3 million and industrial and commercial users through 1.52 million consumer accounts thus making it the biggest water supply privatisation in Malaysia.
It is anticipated that the State of Selangor Darul Ehsan and the Federal Territories of Kuala Lumpur and Putrajaya will continue to be a centre of economic growth and thereby, the water demand in the states would continue to grow steadily. The current situation also provides opportunities for the PNHB Group to enhance the overall efficiency of the water industry in particular to reduce the high non-revenue water losses level and uplift the standard of service.
In line with its 'Customers' First' Policy, SYABAS has set up a Customer Service Centre, PUSPEL to better service the consumers. PUSPEL is operational 24-hours and receives, manages, and resolves all consumers' complaints and queries in relation to water supply, water quality, water bills, water disruptions, etc. Consumers can either contact PUSPEL at the toll free line 1-800-88-5252 or send their complaints and enquiries via fax to 03-2295 5168 or e-mail to firstname.lastname@example.org or send a short messaging service ("SMS") to SYABAS by typing PUSPEL< space >< complaints/enquiries > to 39222.