6 Top Helpdesk or Customer Support Software Products
Here is a list of 6 Top Helpdesk or Customer Support Software Products. Lets take a look at them one by one
Number 1 on the list of Top Helpdesk or Customer Support Software Products is Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:
- Inbuilt Knowledge Base & Self Service Portal
- Automations: Ticket routing, scenario automations, smart suggestions
- Community Portal with Idea Management & Voting
- Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM, Salesforce, Zoho CRM, Google Contacts, Highrise, Jira
- Service Level Agreements
- Multi-language & multi-time zone support
- Satisfaction Surveys
- Leaderboards, quests
- mobile-optimized interface
Number 2 on the list of Top Helpdesk or Customer Support Software Products is HelpCrunch
HelpCrunch is an all-around communication platform for customer service and sales, suitable for both web and mobile businesses.
It combines modern live chat, in-app messenger, auto messaging, ticketing, and email automation.
Designed for SaaS and web services, e-commerce and online-to-offline businesses, HelpCrunch helps convert website visitors into customers, maximize sales, increase retention, and built loyal relationships.
All communication is synced across multiple platforms and channels - mobile, web, chat, email, social media and third-party integrations through a single online account letting you connect with customers everywhere and easily manage interaction.
HelpCrunch lets businesses engage with customers on web or inside mobile app to provide support, collect feedback and run targeted marketing campaigns in a personalized way.
HelpCrunch integrates with Wordpress, Magento, Magento 2, GTM, Fluid App, Shopify, Tumblr, SquareSpace, PrestaShop, Jimdo, 3dcart, SpaceCraft, OpenCart, Bir Cartel, Google Analytics and Slack. New integrations are added weekly.
Number 3 on the list of Top Helpdesk or Customer Support Software Products is Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Desk.com helps small businesses and growing support teams create the Happiest Customers on Earth. Our all-in-one customer support app has everything a small business needs to provide awesome customer service in the cloud. There are thousands of companies using Desk.com, from household names like Square and Instagram to the burrito shop down the street. Desk.com is the Service Cloud for Small
Business, one of the leading service and support solutions from Salesforce.com.
Number 4 on the list of Top Helpdesk or Customer Support Software Products is Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
Zendesk is a web-based help desk software with an elegant support ticket system and a self-service customer support platform Agile, smart and convenient.
Number 5 on the list of Top Helpdesk or Customer Support Software Products is osTicket
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free.
6 Help Scout
Number 6 on the list of Top Helpdesk or Customer Support Software Products is Help Scout
Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, a robust API, and iPhone app to support customers on the go, Help Scout lets your team focus on what really
matters: your customers.
Help Scout is used by companies that insist on a delightful customer experience. Trusted by 5,000 customers in 70+ countries including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.