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5 Things About Experience Management You Probably Didn't Know


Here is a list of 5 Things About Experience Management You Probably Didn't Know. Lets take a look at them one by one


1 Experience Economy - The Book

Number 1 on the list of Things About Experience Management You Probably Didn't Know is Experience Economy - The Book

The concept reached a wide audience in 1999, when it was popularized by B. Joseph Pine II and James H. Gilmore in their book Experience Economy.

2 What is Experience Management ?

Number 2 on the list of Things About Experience Management You Probably Didn't Know is What is Experience Management ?

Experience management is the activity where organizations measure and improve the various experiences they provide, not only to customers, but to all their stakeholders like vendors, suppliers, employees, and shareholders.

3 Runs on Data

Number 3 on the list of Things About Experience Management You Probably Didn't Know is Runs on Data

Experience management platforms compare multiple layers of data and statistics to enable organizations to identify any experience gaps

4 Experiences have value

Number 4 on the list of Things About Experience Management You Probably Didn't Know is Experiences have value

It is premised on the idea that experiences are a distinct economic offering, that create economic value and competitive advantage

5 Its how you build great experiences

Number 5 on the list of Things About Experience Management You Probably Didn't Know is Its how you build great experiences

It’s how you build awesome products that people love. It’s how you delight customers at every touchpoint. It’s how you build a phenomenal employee culture. And it’s how you build iconic brands.


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